Returns & Exchanges
At ICED OUT, we want you to shine with confidence; if you are not 100% satisfied with your jewelry, you can return or exchange your items within 30 days of delivery. Please ensure all pieces are in their original, unworn condition with security tags intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the jewelry in its original luxury packaging and include the packing slip to ensure your return is processed accurately.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing