Frequently Asked Questions
Everything you need to know about your next drip.
What materials are used in ICED OUT jewelry?
We use premium materials including 14K and 18K Gold plating over stainless steel or brass, and high-quality hand-set VVS Diamond simulates (Cubic Zirconia) to ensure maximum shine and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
Will your jewelry turn my skin green?
No. Our jewelry is crafted with high-grade base metals and multiple layers of real gold plating to prevent oxidation and skin discoloration.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are final sale due to hygiene and production standards.
How should I care for my jewelry?
To maintain your shine, keep your jewelry away from water, perfumes, and lotions. Wipe it down with a soft microfiber cloth after each wear and store it in the provided pouch.
Do you offer a warranty?
Yes, every ICED OUT purchase includes a 12-month warranty covering any manufacturing defects or plating issues. We stand behind our quality.